For all damage claims, please email firstname.lastname@example.org with the subject line "Damage"
Please include the following:
1. Invoice or PO#
2. Company Name
3. Style number
4. Photo of damage
5. Photo of care label
- All sales are not subject to refund. Only exchange or store credit.
- No credits are accepted after 15 days(Absolutely, no returned for special order.)
- All damage items must be reported within 5 days from the delivery date.
- Shipping and handling are non refundable. (Including all refused and unaccepted packages.)
- All returns will not have a restocking fee for 7 days if the returned merchandise is returned in unopened condition with the manufacturers’ seal. If the package is returned in opened condition, there is a minimum 20% restocking fee.
- Price on this invoice does not included shipping and handling fees.